Your application run.
Our commitments.
Measured.
TMA Factory runs the maintenance of your critical applications from a nearshore delivery centre: contractual SLAs, AI-augmented engineers, reversibility guaranteed from day one. European time zone. Controlled cost. Outcome commitments.
They trust us with their run — references available on request.
They trust us with their critical teams
Application maintenance,
seen from the client side.
Run costs keep rising, delivery keeps shrinking.
60 to 80% of IT budgets go into maintenance. Technical debt builds up silently.
Classic offshore is reaching its limits.
Tickets handled by volume, turnover, variable quality, vendor dependency, reversibility left unmanaged.
AI changes the equation — once it is industrialised.
An AI-tooled maintenance centre does not perform 'slightly better': it changes the cost and lead-time structure of the run.
AI augmentation,
proven step by step.
At TMA Factory, "augmented" is not a marketing adjective. It is an AI tooling chain embedded at every stage of the maintenance cycle, with a measured gain indicator at each step.
AI Triage
Automatic qualification, prioritisation and routing of incidents, enriched with application context before any human handling.
Assisted RCA
AI-assisted root cause analysis on recurring incidents: log correlation, history, recent changes.
AI-Generated Tests
AI generation and maintenance of regression tests across critical scopes.
Tech Debt Radar
Continuous scoring of technical debt and application risk, shared with the client in monthly reporting.
Augmented Engineers
Engineers equipped with AI coding assistants, backed by a centre-owned library of prompts and patterns.
No gain figure is published unless it comes from a real internal measurement. Modules marked 2026 ROADMAP are being rolled out — the roadmap is documented during the assessment.
Three levels.
One factory.
We start where your maturity requires. We move up as confidence is established.
RUN SECURE
Secure continuity
The operational maintenance foundation. Incidents, fixes, SLAs — a reliable run from day one.
- L2/L3 incident handling
- Fixes and patches
- Contractual SLAs (response, availability, quality)
- Monthly operational reporting
- AI augmentation — LIVE modules
You want a reliable run, immediately.
RUN BETTER
Steer quality
Run Secure extended: evolution, prevention and steering by business value.
- Everything in Run Secure
- Evolutive and preventive maintenance
- Backlog steering by business value
- Technical debt and application risk tracking
- Advanced KPIs (MTTR, reopen rate)
- Strengthened governance
You turn the run into a performance lever.
RUN & BUILD
From run to product
Run and Build unified, with product management and outcome-driven delivery.
- Everything in Run Better
- Dedicated product management
- Outcome-driven agile delivery
- Integrated CI/CD and DevOps
- End-to-end accountability for product evolution
Your applications are your business.
Handled by contract.
Not by promise.
Dependency is the first risk to manage in a nearshore setup. We address it by contract, not by promise.
Inbound transition
Transition plan, knowledge transfer, takeover from your teams or your outgoing provider, with no service disruption.
Continuously documented run
Living documentation and tooled knowledge base fed by every ticket: reversibility is prepared during the run, not at the end.
Guaranteed outbound reversibility
Contractual exit plan: documentation, environments, data, and transition support to your teams or a third party.
"You remain the owner of your application knowledge. Always."
Governance,
at contract level.
Every commitment is measurable, every deviation is traceable, every committee is useful. No vanity dashboards.
Contractual SLAs
Response and resolution times by criticality, availability, quality — with contractual penalties if they are not met.
Governance bodies
Weekly operational committee, monthly steering committee, quarterly strategic review.
Monthly reporting
Client dashboard — volumes, MTTR, SLA compliance, reopen rate, technical debt, augmentation gains.
Method framework
Agile + ITIL, one unified process from qualification to validation.
A regional centre.
European proximity.
Time zone and language
GMT/GMT+1, English and French working languages, European project culture — meetings in business hours, zero friction.
Talent and retention
A growing tech ecosystem, retention steered by the centre: paired staffing, continuity plan for every scope.
Cost structure
Nearshore cost structure documented during the assessment — partly reinvested into AI tooling.
What our clients
ask us.
Run
Smarter.
An assessment of your application estate: scope, criticality, augmentation potential, budget estimate. No commitment required.